Terms & Conditions

1. Booking & Deposit

• A non-refundable booking deposit of RM500 per event or 20% of the total package value (whichever is higher) is required to secure your date.

• All bookings and deposits are strictly non-transferable.

• The remaining balance must be paid in full at least 14 days before the first event date.

2. Rescheduling & Cancellations

• A one-time reschedule is allowed, subject to availability, if requested at least 30 days in advance.

• Any changes to the package must be requested and confirmed earlier, as our shooter will be assigned once the booking is confirmed. This allows our team to properly plan and allocate the crew based on the selected package.

• The deposit remains strictly non-refundable under all circumstances.

• If the rescheduled date is not confirmed within 60 days, the booking will be considered a cancellation.

3. Coverage & Overtime

• Coverage starts and ends strictly according to the agreed call time and finish time.

• Additional hours will be charged at the current overtime rates.

4. Deliverables & Delivery Timeline

• 30 Edited Highlight Photos → within 14 working days

• Full Edited Photos + Teaser Video → within 21 working days

• Album Layout Draft → within 30 working days

• Full Video → within 45 working days

• All Albums & Prints → within 60 working days

Digital files will be delivered via online gallery/Google Drive. Physical products will follow the production timeline.

5. Editing & Revisions

• Standard editing includes colour correction and basic touch-ups.

• Body modification or major digital enhancements are not included unless agreed upon and charged separately.

• One round of minor revisions is included:

○ Album: 1 revision (photo placement, cover name, etc.) within 3 days after receiving the preview.

○ Video: 1 round of scene adjustments with clear instructions.

○ Video: Once a song & video has been finalised, it cannot be changed.

• Additional or major revisions will incur additional charges.

6. Creative Rights & Usage

• Copyright remains the property of NXA Studio (M) Sdn Bhd.

• Clients are granted personal usage rights.

• NXA Studio may use selected works for portfolio, marketing, or publicity purposes.

• Commercial or third-party usage requires written permission and may be subject to licensing fees.

7. Client Responsibilities

• Ensure the venue is accessible and ready for coverage.

• Provide the event schedule and a designated point of contact.

• Prepare a backup plan for outdoor events in case of bad weather.

8. Limitation of Liability

• NXA Studio is not responsible for unforeseen circumstances (e.g., natural disasters, illness, venue restrictions).

• If services cannot be provided due to such events, liability is limited to a refund of all payments received.