FAQ

Yes. Custom packages are available based on your requirements. Share your preferred coverage or services with us, and we will provide a customised quotation.

Yes, definitely. Moodboards and references help us understand the look and direction you prefer. You may also browse our portfolio at @nxa.co for inspiration.

Yes. You may share your preferred tone or colour reference with us before the editing process begins.

Yes. One round of scene adjustments is allowed. Please provide clear and specific instructions for the revision.

Yes. You may request a song for your video, and we encourage you to share your preferred song before the event. Once the video and song have been finalised, the song cannot be changed.

Yes. One round of revision is allowed for album details such as photo placement, cover name and other minor adjustments. Revision notes must be submitted within 3 days after receiving the album preview. Further revisions after this period will not be accepted.

A non-refundable down payment of RM500 or 30% of the total package value, whichever is higher, is required to secure your date. For Studio Sessions, a RM149 deposit is required. The remaining balance must be paid at least 2 weeks before the event or shooting date. Final deliverables may be withheld until all outstanding payments have been completed.

Yes. Rescheduling is allowed once only and must be requested at least 2 months before the event date, with 50% of the total invoice amount paid. For cancellations or rescheduling made within 1 month of the event, a fee equivalent to 50% of the total invoice amount will apply.

Final deliverables will generally be completed within approximately 60 working days after the event, depending on the selected deliverables. Providing your preferred tone, video style, song and other references early will help streamline the editing process. Working days are Monday to Friday only. Weekends, public holidays and replacement holidays (cuti ganti) are excluded from the timeline.

Our Wedding Content Creator captures short-form, social-media-ready content from your wedding day, including Reels, TikTok content and Instagram Stories. This service is separate from traditional photography and videography and is available either as a standalone service or as an add-on to selected Combo Packages.

A cinematic short film that tells your love story, ideal for playback during your wedding reception. It may include concept development, storyboarding, interview-style segments and cinematic B-roll footage. Available in Standard (3–5 minutes) and Premium (5–8 minutes + teaser) options.

RAW files are not included in the package, but they may be requested separately. A 1TB external hard drive must be provided by the client for the transfer. Please allow approximately 5 working days for the RAW file transfer process.

Albums and frames are available for collection at our office. If delivery is requested, postage or courier charges are not included and will be charged separately.